Responsible Gaming at hgzi

Our Commitment to Responsible Gaming

hgzi was built for Bangladeshi players who enjoy the excitement of online casino games, sports betting, and live gaming — but we know that excitement can tip into a problem if left unchecked. From day one, hgzi has embedded responsible gaming not as an afterthought but as a core part of how the platform operates. Every registered player has access to a full suite of player-protection tools directly from their account settings, at no cost, with no waiting period.

Responsible gaming at hgzi means more than just putting tools on a page. It means that our platform is configured to flag unusual activity, that our support team is trained to handle gambling-related concerns with sensitivity, and that we actively encourage players to use our protective features before a problem develops rather than after one has already taken hold. If gambling ever stops feeling like entertainment and starts feeling like a necessity, please reach out to our support team at [email protected] — we are here to help.

Player Protection Tools

Six tools built into your hgzi account — use them any time, at no cost.

How to Activate Your Tools

Setting up any of the player-protection tools on hgzi takes less than two minutes. Here is how:

1. 1Log in to your hgzi account using your registered Bangladeshi mobile number and password.
2. 2Tap the Account icon and navigate to "Responsible Gaming" in your Account Settings menu.
3. 3Select the tool you want to activate — Deposit Limit, Session Limit, Cooling-Off, or Self-Exclusion.
4. 4Enter your chosen limit or duration and confirm. Limits that reduce your current limit take effect immediately. Limits that increase your current limit have a 24-hour review period before they become active.
5. 5If you need any help setting up a tool, contact [email protected] — our support team is available 24/7 and will assist you without judgment.

Understanding Deposit Limits

A deposit limit is one of the most practical tools for maintaining control over your gambling spend. When you set a deposit limit on hgzi, the platform will block any deposit attempt that would cause you to exceed your chosen limit within the selected time window — daily (midnight to midnight BST), weekly (Monday to Sunday), or monthly (first to last day of the calendar month). The limit applies to all deposit channels including bKash, Nagad, Rocket, and Upay.

hgzi recommends setting a deposit limit as part of your initial account setup, before you begin playing. Setting a limit when your mind is clear — not during a session when the excitement of the game might cloud your judgment — is the most effective way to use this tool. You can review and adjust your deposit limits at any time from Account Settings. Remember: reductions take immediate effect, while increases require a 24-hour cooling period so you have time to reconsider.

Time-Out & Cooling-Off Periods

A time-out (also called a cooling-off period) is designed for players who want to take a short, structured break from gambling without closing their account permanently. On hgzi you can activate a time-out of 1 week, 2 weeks, 1 month, 3 months, or 6 months. During a time-out your account remains registered but all deposit functionality and betting activity are disabled. Your existing wallet balance is preserved and will be available for withdrawal once your time-out period expires — or earlier upon request to [email protected].

Time-outs on hgzi take effect instantly — there is no delay between requesting a time-out and it becoming active. If you decide partway through a time-out that you want to extend it, you can do so at any time by contacting [email protected]. Requests to shorten a time-out early will not be actioned until the originally selected minimum period has elapsed, to ensure the break serves its intended purpose.

Self-Exclusion

Self-exclusion is the most powerful player-protection measure available on hgzi and is intended for players who feel that gambling has become or is becoming a problem in their life. When you self-exclude, access to your hgzi account is fully blocked for the duration you select: 6 months, 1 year, 2 years, 5 years, or permanent. During a self-exclusion period, hgzi will take all reasonable technical steps to prevent you from opening a new account or accessing your existing account, including blocking your registered mobile number and device identifiers.

Self-exclusion requests are processed immediately by hgzi's support team. Any pending withdrawals at the time of self-exclusion will be processed and returned to your registered bKash, Nagad, or Rocket account within the standard processing period. You will not be able to withdraw funds or access bonuses during the exclusion period itself. If you wish to make a withdrawal while self-excluded, please contact [email protected] with your account details and the request will be handled manually.

Recognising Problem Gambling — Warning Signs

Gambling is a form of entertainment, and for the vast majority of hgzi players it stays that way. However, for some people gambling can develop into a problem that affects their finances, relationships, and mental health. The following warning signs may suggest that gambling has gone beyond entertainment:

• ⚠️Spending more than you planned or budgeted for gambling, or chasing losses by depositing more than you originally intended.
• ⚠️Using money set aside for rent, bills, food, or other essentials to fund gambling.
• ⚠️Feeling anxious, irritable, or restless when not gambling, or gambling to relieve stress, boredom, or difficult emotions.
• ⚠️Lying to friends or family members about how much time or money you are spending on gambling.
• ⚠️Neglecting work, studies, or personal responsibilities because of time spent gambling online.
• ⚠️Repeatedly trying to cut back or stop gambling but finding it difficult or impossible to do so.

If you recognise one or more of these signs in yourself, please do not wait for the situation to worsen. Contact hgzi support at [email protected] or activate the self-exclusion or cooling-off tool in your account settings today. You can also speak to a trusted family member or friend, or seek help from a mental health professional. Taking action early is always better than waiting.

Age Verification — 21+ Only

hgzi enforces a strict minimum age requirement of 21 years for all users. This is not simply a terms-and-conditions box-tick — it reflects our genuine commitment to protecting young people in Bangladesh from the potential harms of gambling. All new registrations are subject to age verification checks. If there is any doubt about a player's age during registration or at any subsequent point, hgzi reserves the right to request identity documents (such as a National ID card or passport) before any withdrawal is processed or any bonus is credited.

Where hgzi's system identifies indicators that a player may be below the minimum age — for example, inconsistencies in account registration data or flagged KYC documents — the account will be suspended pending full age verification. Any deposits made by an underage player will be refunded in full to the original payment method, and no winnings or bonuses will be paid. hgzi does not profit from underage gambling and treats any attempt to circumvent the age verification process as a serious breach of our Terms and Conditions.

Protecting Others Around You

If you share a device, mobile phone, or bKash or Nagad account with a family member, please take steps to ensure that younger members of your household cannot access your hgzi account. Use a strong, unique password that you do not share with others, enable device lock or biometric authentication on your phone, and log out of hgzi after every session. If you believe a family member has accessed your account without permission, contact [email protected] immediately.

If you are concerned about a friend or family member's gambling behaviour — for example, if they appear to be spending more time or money on gambling than they can afford, or if their mood and behaviour seem connected to gambling outcomes — you can contact hgzi at [email protected] on their behalf. Our support team can advise you on what options are available and, with the account holder's consent, can assist in setting up protective limits on their account.

Get Support — We Are Here to Help

If gambling has stopped being fun and started causing stress, financial hardship, or relationship problems, please reach out. hgzi's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming queries with care and without judgment. Whether you want to set a limit, activate a time-out, request self-exclusion, or simply talk through your concerns, we are here.

You do not need to be in crisis to contact us. If something feels off about your gambling habits — even a mild concern — that is reason enough to get in touch. Early conversations are always easier than late ones, and our team will treat everything you share with complete confidentiality. Remember: asking for help is a sign of strength, not weakness. hgzi is on your side.

Ready to Play Responsibly?

Use our tools, set your limits, and enjoy hgzi on your terms. 21+ only. Play responsibly.