hgzi Terms & Conditions — Please Read Before Playing

Overview

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and hgzi ("Platform", "we", "us") governing your access to and use of the hgzi website at hgzi.pro, including all betting, gaming, wallet, and support services made available through it. Please read these Terms carefully. If you do not agree to any part of these Terms, you must not register an account or use any service provided by hgzi. Your continued use of the platform after any amendment to these Terms constitutes acceptance of the updated Terms.

hgzi is an online gaming and sports betting platform designed for adult players in Bangladesh. The platform provides access to casino games (including live casino, slots, and crash games), sports betting (including cricket, football, and other markets), and associated financial services (deposits and withdrawals via bKash, Nagad, Rocket, and Upay). These Terms apply to all of the above services equally, unless a specific section states otherwise.

Key Terms at a Glance

Six critical rules every hgzi player must be aware of before playing.

1. Eligibility

The following eligibility conditions apply to all hgzi accounts and services. hgzi reserves the right to verify compliance at any time and to suspend accounts where eligibility requirements are not met.

1. 1You must be at least 21 years of age to register an account, access any game or betting market, make a deposit, or request a withdrawal on hgzi. hgzi strictly enforces this minimum age requirement and will request age verification documents if there is any doubt about a player's age. Any account found to be held by a person under 21 will be immediately closed and all funds forfeited.
2. 2You must be a natural person (not a corporation, trust, or other legal entity) to hold an hgzi account. Corporate accounts are not permitted. Each natural person may hold only one hgzi account. Registration of more than one account per individual — whether under the same or different personal details — is prohibited and will result in the closure of all associated accounts and forfeiture of any balances.
3. 3You must provide accurate, complete, and current personal information during registration, including your full name, date of birth, and a valid Bangladeshi mobile number. Providing false, incomplete, or misleading registration information is grounds for immediate account closure. hgzi may request additional verification documents (such as a National ID card or passport) at any time and particularly before processing large withdrawals.
4. 4hgzi reserves the right to refuse registration or close any account at its sole discretion, including where it has reason to believe that a player is acting in bad faith, has breached these Terms, or where continued operation of the account may expose hgzi to legal or regulatory risk. Refusal of registration does not require hgzi to provide a reason to the applicant.

2. Account Registration & Management

The following rules apply to the creation and ongoing management of your hgzi account. You are responsible for maintaining the security of your account and for all activity that occurs under your account credentials.

1. 1Each player must register using a valid Bangladeshi mobile number that they personally own and control. This mobile number serves as your primary account identifier and is used for password resets, withdrawal confirmations, and security alerts. You must not register using another person's mobile number or a temporary number obtained for the purpose of bypassing verification.
2. 2You are solely responsible for keeping your account password confidential. hgzi will never ask you for your password via email, chat, or telephone. If you suspect your password has been compromised, you must reset it immediately using the password reset function on the login page and notify support at [email protected]. hgzi is not liable for any losses arising from unauthorised access to your account that results from your failure to maintain password security.
3. 3You must notify hgzi immediately if you become aware of any unauthorised access to or use of your account. hgzi will investigate reported incidents and may temporarily suspend your account during the investigation period to prevent further unauthorised activity. hgzi reserves the right to reverse any transactions made during an unauthorised access incident where evidence supports that the transactions were not authorised by the legitimate account holder.
4. 4Account sharing — permitting another person to access and use your hgzi account — is strictly prohibited. Your hgzi account is personal to you and may not be transferred to or used by any other person, whether or not for financial consideration. hgzi may close any account where it has evidence that account credentials are being used by or shared with a third party.
5. 5hgzi may require you to complete a KYC (Know Your Customer) verification process before processing withdrawals above a specified threshold. KYC documents may include a government-issued photo ID (National ID card, passport, or driving licence), a selfie, and proof of your registered mobile number. Failure to complete KYC verification when requested will result in withdrawal requests being held pending until verification is complete. hgzi does not charge a fee for KYC verification.

3. Deposits & Withdrawals

The following terms govern all financial transactions on hgzi, including deposits made via mobile financial services and withdrawals returned to those services. hgzi processes all transactions in Bangladeshi Taka (BDT).

1. 1Deposits may be made via bKash, Nagad, Rocket, and Upay only. The minimum deposit amount is ৳100. Deposits are credited to your hgzi wallet balance as soon as the mobile financial service provider confirms receipt of the payment. hgzi is not responsible for delays caused by the mobile financial service provider's own processing times or network outages.
2. 2Withdrawals are processed to the same mobile financial service account (bKash, Nagad, Rocket, or Upay) used for the most recent deposit, unless the player has not yet made a deposit, in which case hgzi may require verification of the destination mobile wallet before processing. Withdrawals to third-party accounts or accounts not registered in the player's own name are not permitted.
3. 3The minimum withdrawal amount is ৳500. hgzi aims to process all approved withdrawal requests within 24 hours of approval. Processing times may be longer during periods of high demand or where additional verification is required. hgzi will notify the player via their registered mobile number if a withdrawal is delayed or requires further information.
4. 4hgzi reserves the right to withhold a withdrawal request pending verification if there are reasonable grounds to suspect that the transaction is connected to fraudulent activity, bonus abuse, money laundering, or a breach of these Terms. In such cases, hgzi may request additional documentation and will inform the player of the specific requirement within a reasonable time.
5. 5hgzi does not charge a fee for standard deposits or withdrawals. Mobile financial service providers may apply their own transaction fees, which are outside hgzi's control and are the player's responsibility to check before initiating a transaction. hgzi will not reimburse provider-side fees.

4. Bonuses & Promotions

hgzi may offer bonuses, free spins, cashback, and other promotional incentives to players. All bonuses are subject to the following general terms. Individual bonus offers may carry additional specific terms, which will be stated at the time the offer is made. In the event of a conflict between a general term below and a specific bonus term, the specific bonus term prevails.

1. 1Bonuses are credited to your bonus wallet balance, which is separate from your real-money wallet balance. You may not withdraw bonus funds until the applicable wagering requirement (বাজি ধরার শর্ত) has been met in full. Wagering requirements and the time period within which they must be met will be stated for each bonus offer at the time the offer is communicated to you.
2. 2hgzi reserves the right to withdraw a bonus offer, cancel a credited bonus, or void any winnings derived from bonus play where there is evidence of bonus abuse. Bonus abuse includes (but is not limited to): registering multiple accounts to claim the same bonus more than once; using bonus funds to place low-risk bets that do not contribute meaningfully to the wagering requirement; coordinating with other players to exploit a bonus offer; and any other conduct intended to circumvent the intended purpose of a bonus promotion.
3. 3Free spins are credited to the specific game or games stated in the offer and may not be used on other games. Winnings from free spins are credited as bonus funds and are subject to the wagering requirement stated in the offer. Free spin offers expire at the time stated in the offer terms; unused spins after expiry are forfeited.
4. 4hgzi reserves the right to amend, suspend, or terminate any bonus offer or promotional campaign at any time without prior notice. Changes to a bonus offer will not affect a bonus that has already been credited to a player's account before the change takes effect. Players who have a genuine dispute regarding bonus calculation or bonus terms should contact support at [email protected], providing their account mobile number and details of the bonus in question.

5. Prohibited Conduct

The following activities are strictly prohibited on hgzi. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of any wallet balance (including winnings), and reporting to relevant authorities where appropriate.

1. 1Registering, operating, or using more than one hgzi account, or registering on behalf of or for the benefit of any other person (whether or not that person is eligible under these Terms), is strictly prohibited. If hgzi detects multiple accounts associated with the same individual, device, mobile number, or payment method, all associated accounts will be closed and all funds across those accounts will be forfeited.
2. 2Attempting to manipulate game outcomes, exploit software bugs or errors, use automated betting tools or bots, or collude with other players to gain an unfair advantage is strictly prohibited. hgzi uses monitoring systems to detect irregular betting patterns and reserves the right to void all bets placed using such methods and close the associated accounts.
3. 3Using hgzi services to launder money, convert illegally obtained funds, or facilitate any other financial crime is strictly prohibited and will be reported to the appropriate law enforcement authorities. hgzi operates anti-money laundering monitoring as part of its standard security procedures and will cooperate fully with any official investigation.
4. 4Providing false personal information during registration or at any subsequent verification stage is a breach of these Terms. Players who are found to have provided false information during KYC or during a withdrawal review will have their accounts closed immediately and all pending withdrawals cancelled. Any funds derived from play during a period when false information was in effect may also be forfeited.

6. Responsible Gaming

hgzi is committed to providing a safe gaming environment. The platform is strictly for players aged 21 and above. All players have access to responsible gaming tools directly from their account settings, including deposit limits, session time limits, cooling-off periods, and voluntary self-exclusion.

7. Intellectual Property

All content available on hgzi — including but not limited to text, graphics, logos, game interfaces, software, sound effects, and the overall design and layout of the platform — is the property of hgzi or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for your personal, non-commercial gaming and betting activity. You may not reproduce, distribute, modify, publicly display, or create derivative works from any hgzi content without the prior written consent of hgzi.

Game content (including game titles, interfaces, and mechanics) provided through hgzi by third-party providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi remains the intellectual property of the respective providers. hgzi is licensed to make that content available to players on the platform but does not claim ownership of it. Any dispute relating to game content, RTP, or game mechanics should be directed to the relevant game provider.

8. Limitation of Liability

hgzi provides its platform and services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, hgzi disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. hgzi does not warrant that the platform will be available without interruption, that it will be free from errors, or that any defects will be corrected within a specific timeframe. Planned maintenance periods will be communicated to players in advance where reasonably practicable.

To the maximum extent permitted by law, hgzi's total liability to you for any claim arising out of or in connection with your use of the platform — whether in contract, tort (including negligence), or otherwise — is limited to the total amount deposited by you into your hgzi wallet in the 30 days preceding the event giving rise to the claim. hgzi is not liable for any indirect, consequential, incidental, or special damages arising from your use of the platform, including loss of winnings, loss of data, or loss of enjoyment.

9. Changes to These Terms

hgzi reserves the right to amend these Terms at any time. When changes are made, hgzi will update the "Last updated" date at the top of this page. Where changes are material, hgzi will make reasonable efforts to notify registered players via their registered mobile number or via a notice displayed on the platform. Your continued use of hgzi after any change to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the platform and contact [email protected] to request account closure.

10. Contact & Disputes

If you have a question about these Terms, a complaint about a service, or a dispute regarding a transaction or game outcome, please contact hgzi support in the first instance. hgzi will acknowledge your query within 48 hours and endeavour to resolve it within 14 business days. Please provide your registered mobile number, a clear description of the issue, and any supporting evidence when contacting support.

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