hgzi Privacy Policy — Your Data, Explained

Overview

hgzi ("we", "us", "Platform") is committed to protecting the personal data of every player who uses the hgzi website at hgzi.pro. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data in connection with the hgzi platform and all services available through it — including casino games, sports betting, wallet services, and customer support. This policy applies to all users of hgzi, including registered account holders and visitors who browse the platform without registering.

By registering an account or using any hgzi service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not use the hgzi platform. If you have questions about how your data is handled, contact us at [email protected].

What Data We Collect

hgzi collects six categories of personal data in connection with your use of the platform.

How We Collect Your Data

hgzi collects personal data through the following channels. We collect only data that is necessary for the purposes described in this policy and do not collect sensitive categories of data (such as racial or ethnic origin, political opinions, or health data) at any stage of registration or play.

1. 1Directly from you during account registration: when you create your hgzi account you provide your name, date of birth, mobile number, and chosen password. This data is required to create and manage your account and cannot be withheld if you wish to register.
2. 2During KYC verification: when hgzi requests identity verification before processing a large withdrawal, you provide identity documents (National ID card, passport, or driving licence) and a selfie. KYC documents are used solely for age and identity verification and are stored securely in an encrypted document store. KYC documents are not shared with third parties except where required by applicable law or court order.
3. 3Automatically through your use of the platform: when you log in, navigate through the site, place bets, or make deposits and withdrawals, hgzi's systems automatically log technical and usage data. This includes your IP address, device identifiers, session timestamps, game activity, and transaction records. This data is used for fraud prevention, platform security, and service improvement.
4. 4From third-party payment providers: when you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, hgzi receives a transaction confirmation from the payment provider that includes a reference number and the amount transferred. hgzi does not receive your full mobile wallet credentials or PIN from the payment provider.

How We Use Your Data

hgzi uses your personal data only for the purposes set out below. We do not sell your personal data to third parties for marketing purposes, and we do not use your data for any purpose that is incompatible with the purposes listed here.

1. 1Account creation and management: to register your account, verify your identity, process your deposits and withdrawals, maintain your game history and wallet balance, and communicate important account information (such as withdrawal confirmations, security alerts, and changes to terms) via your registered mobile number.
2. 2Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, identity theft, and other illegal or prohibited conduct. This includes monitoring betting patterns, transaction volumes, and login behaviour for anomalies that may indicate suspicious activity.
3. 3Responsible gaming: to monitor your usage of responsible gaming tools (deposit limits, session limits, self-exclusion), to enforce any limits or exclusions you have set, and to identify patterns of play that may suggest a player is at risk of problem gambling so that appropriate support or intervention can be offered. Usage data collected for responsible gaming purposes is treated with strict confidentiality.
4. 4Platform improvement and analytics: to understand how players use the hgzi platform, which game types and features are most popular, where navigation difficulties occur, and how the platform's performance can be improved. Analytics data is processed in aggregated, anonymised form where possible and is not used to make automated decisions that have legal or equivalent effects on individual players.
5. 5Legal compliance: to comply with applicable laws, including anti-money laundering requirements, age verification obligations, and any lawful requests from governmental or law enforcement authorities. hgzi will not provide player data to government or law enforcement bodies except where required to do so by a valid and lawful order, subpoena, or court direction.

Legal Basis for Processing

hgzi processes your personal data on the following legal bases: (a) Contract performance — processing your registration data, managing your account, and processing financial transactions are necessary to perform the contract between you and hgzi when you register and use the platform. (b) Legal obligation — identity verification, age checks, and anti-money laundering monitoring are required by applicable law. (c) Legitimate interests — fraud detection, security monitoring, and analytics are carried out on the basis of hgzi's legitimate interest in operating a safe, fair, and commercially sustainable platform.

Where hgzi relies on your consent as the legal basis for processing (for example, for sending promotional communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. hgzi will not use consent withdrawal as a reason to restrict access to core platform services.

Data Sharing & Disclosure

hgzi does not sell your personal data. We share your data only in the limited circumstances described below. All third parties with whom hgzi shares data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for any purpose beyond the specific purpose for which it was shared.

1. 1Payment processors: hgzi shares transaction reference data with bKash, Nagad, Rocket, and Upay solely for the purpose of processing your deposits and withdrawals. The information shared is limited to what is required for the transaction and does not include your game history or account balance.
2. 2Game content providers: game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive your account session token for the purpose of launching and tracking your game sessions. These providers operate under contractual obligations that restrict the use of session data to game delivery and RNG integrity purposes only.
3. 3Analytics service providers: hgzi may use third-party analytics tools to understand platform usage patterns. Where third-party analytics tools are used, data is shared in anonymised or pseudonymised form only. No individually identifiable player data is transmitted to analytics providers.
4. 4Legal and regulatory authorities: hgzi will disclose personal data to governmental bodies, law enforcement agencies, or courts where required to do so by a valid legal obligation, court order, or lawful governmental request. hgzi will notify you of such a disclosure request where legally permitted to do so before complying.

Data Retention

hgzi retains your personal data for as long as your account is active and for a period after account closure as required by applicable law or as necessary to resolve outstanding disputes, process pending transactions, or enforce our Terms and Conditions. The standard retention period for account data after account closure is five years, in line with standard anti-money laundering record-keeping obligations.

Transaction records are retained for a minimum of five years from the date of the transaction. KYC documents are retained for as long as your account is active and for five years following account closure. After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you. If you have requested account closure and all retention obligations have been fulfilled, you may request confirmation of deletion from [email protected].

How We Protect Your Data

hgzi implements technical and organisational security measures proportionate to the risk associated with the personal data it processes. These measures are reviewed and updated regularly as technology and threat landscapes evolve. The key technical security measures currently in place include SSL/TLS encryption for all data transmitted between your device and hgzi's servers; cryptographic hashing of passwords (passwords are never stored in recoverable plain text); access controls that restrict internal access to personal data to personnel who require it for their specific job functions; and encrypted storage for KYC documents and identity verification records.

Your Data Rights

As a user of hgzi, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. hgzi will respond to all valid data rights requests within 30 days.

1. 1Right of access: you have the right to request a copy of the personal data hgzi holds about you, including a summary of the purposes for which it is processed, the categories of data held, and any third parties with whom it has been shared.
2. 2Right of rectification: if you believe that personal data hgzi holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. hgzi will action a valid rectification request within 14 days and will notify you when the correction has been made.
3. 3Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (if consent was the legal basis), or where you object to processing based on legitimate interests and there is no overriding justification to continue. Note that hgzi cannot delete data that it is required by law to retain (such as transaction records and KYC documents within their mandatory retention periods).
4. 4Right to restriction of processing: you may request that hgzi restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or while you contest the legal basis for processing. During a processing restriction, hgzi may continue to store your data but will not use it for any other purpose.
5. 5Right to object: you have the right to object to the processing of your personal data where hgzi relies on legitimate interests as the legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes, which you may exercise at any time by contacting [email protected]. hgzi will stop using your data for direct marketing immediately upon receipt of a valid objection.

Cookies & Tracking Technologies

hgzi uses cookies and similar tracking technologies to operate the platform and improve the player experience. Cookies are small text files placed on your device when you access the hgzi website. hgzi uses three categories of cookies: (a) Strictly necessary cookies — these are essential for the platform to function and cannot be disabled. They include session management cookies that keep you logged in during a session and security cookies that protect against cross-site request forgery. (b) Preference cookies — these remember your settings such as your preferred language (English or Bengali) and display preferences, so you do not have to re-enter them each time you visit. (c) Analytics cookies — these collect anonymised data about how players navigate the site, which pages are most visited, and where errors occur, to help hgzi improve the platform.

You may manage your cookie preferences at any time through your device's browser settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly and will log you out of your session. Disabling analytics or preference cookies will not prevent you from using the platform but may affect your experience. hgzi does not use cookies for targeted advertising or to build individual behavioural profiles for sale to third parties.

Children & Underage Players

Changes to This Privacy Policy

hgzi may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, make reasonable efforts to notify registered players via their registered mobile number. Your continued use of the hgzi platform after any update to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop using the platform and request account closure by contacting [email protected].

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how hgzi has handled your personal data, please contact our support team. We will acknowledge your query within 48 hours and endeavour to resolve it within 30 days. When contacting us, please include your registered mobile number and a clear description of your request or concern so that we can respond efficiently.

Keep Exploring hgzi

Your data is safe with us. Now explore our games, read the FAQ, or check our Terms. 21+ only. Play responsibly.